Any voicemail will be forwarded to us for review and handling.

Forward us all emails. We will handle all claims and account issues such as questions about invoice, removing someone from the invoice, deduction summaries, help setting up online account, etc.

Help policyholders file their claims online, check on status, explaining what they need to get from the providers, etc...

Check claim status, daily for denied and pending claims; call those individuals to see if they need assistance.

Once we have filed the claim or assisted, they go on our watch list and we follow the claim until it is completed.

We help with all account servicing such as payroll invoicing adjustments, terminating employees, refund payments, making sure payments are applied correctly, name changes, etc

When we are asked to remove an employee from an account for any reason, we will follow up that action by calling that policy holder and helping them protect their policies and take them with them by walking them through Policy Retention.